Service Management Seminar
There is an enormous challenge facing the Mechanical and Electrical Contractor today. The way business is done today is very different than it was fifteen years ago. The role of the Service Manager is much more involved. There is more emphasis on maintaining Gross Profit Margins of the Service Department.
The role of the Service Manager fifteen years ago was to “get the job done.” He worked in the field along side of his technicians. He got dirty and pulled his “on call” time. He was more of a field supervisor. The management and gross profits were left to the office, sales staff or principle. Today, the Service Manager is a MANAGER. He manages the staff of the service department and is responsible for the Gross Profit of the Service Department. The Service Manger position has evolved into a key management position in the Mechanical and Electrical. The purpose of the Seminar is to educate and train Principles,General Managers, Service Managers and Lead Technicians to operate a profitable Service Department.